Frequently Asked Questions

How long does shipping take?
Orders usually process in 1–2 business days. Free Standard Shipping within the United States is estimated at 4–6 business days after dispatch. Weekends and U.S. federal holidays are not business days.

How do I track my order?
Tracking information is sent to the order email after shipment when it is available.

Can I change or cancel an order?
Contact us promptly before shipment. A change or cancellation cannot be guaranteed after fulfillment begins or the order ships.

How do I request a return?
Contact us within 30 days after delivery. Eligible items must be unused, in original condition and packaging, with the order number or proof of purchase. We provide the return method or prepaid label for an eligible return.

When will I receive a refund?
After the return is received and approved, the refund is issued to the original payment method within 10 business days. The bank or payment provider may need additional posting time.

What if an item is damaged, missing, or incorrect?
Send the order information and photos so we can review the issue.

Which payment methods can I use?
The payment methods currently available for the order are displayed at checkout.

How can I contact the store?
Email: Support@thecolourpopo.com
Phone: (239) 327-3303
Address: 727 N Providence Rd, Columbia, Missouri, 65203, United States