Refund Policy

colourpop accepts eligible return requests made within 30 days after delivery. Products must be unused, in their original condition, and in the original packaging. Please include the order number or other proof of purchase when contacting us.

For an eligible return, we cover return shipping and provide return instructions or a prepaid label. If a product arrives damaged, incomplete, or different from the item ordered, send the order details and clear photos so we can review the issue.

After a returned product is received and approved, the refund is issued to the original payment method within 10 business days. A bank or payment provider may require additional time to post the credit. To request an order cancellation, address correction, or other change, contact us as soon as possible before shipment; a change cannot be guaranteed once fulfillment has begun or the order has shipped.

Email: Support@thecolourpopo.com
Phone: (239) 327-3303
Address: 727 N Providence Rd, Columbia, Missouri, 65203, United States